Frequently Asked Questions
Your questions about buying cigarettes from Australia answered clearly: ordering, shipping, legal requirements and more.
Warranty Program
Yes. We ship internationally from Australian stock to many countries. Before ordering, confirm that importing tobacco is legal in your destination country and that you meet the minimum legal smoking age there.
Shipping times depend on destination and shipping method. Typical dispatch from Australian warehouses: 1–3 business days. International delivery ranges from 5–21 business days depending on customs and carrier. Tracking is provided for all orders.
All stock listed on KISS01.COM is held in Australia. Orders are dispatched from Australian warehouses for reliable inventory and stable shipping.
We accept major payment options tailored for international buyers (credit/debit cards, bank transfer, and other secure payment gateways). Payment options displayed at checkout. Contact customer service for wholesale payment arrangements.
Import duties, taxes and customs clearance fees are the buyer’s responsibility. Customs policies vary by country and may delay delivery. We recommend checking local regulations before ordering.
Yes. We only ship genuine, factory-sealed products sourced from authorised suppliers. Product condition and packaging are inspected before dispatch.
Yes. We offer wholesale pricing and bulk supply. Contact our sales team with product, quantity and destination for a custom quote and shipping cost.
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Australian tobacco network issues
If your parcel is delayed, damaged or lost, contact customer service immediately with your order number and tracking details. We will investigate with the carrier and provide a resolution according to our shipping policy.
Yes. Tracking information is sent by email once your order ships. Use the carrier tracking link to monitor delivery status.
Due to health and customs regulations, unopened products may be eligible for return or replacement only in limited cases (wrong item shipped or documented damage). Contact support within 7 days of delivery with photos and order details.
For sales and support, visit KISS01.COM or contact us directly: Phone / WeChat: +86 176 7096 0008. Our team responds to inquiries promptly during business hours.
All sales comply with applicable laws. Products are sold only to customers of legal smoking age. Delivery times are estimates and may vary by destination and customs processing.
